Replacing your Xbox 360

Chris · October 21st, 2006, 21:44

When you guys called up Microsoft to replace your Xbox 360s, did they send a box to you, or a prepaid mailing sticker to stick on your own box?

Are they expecting me to pay for shipping? Because she didn't say anything about them sending a box to me.

They gave me an address to send my xbox to, and when I asked if it was free or not, she said it was....

I just wondered how the whole process works since I haven't had to send my Xbox 360 in ever.

I'm in America, so it might be a little different if you live somewhere else. I'm not sure

Curry · October 21st, 2006, 23:22

In the Netherlands they send you the UPS-sticker by email, which you can then print out and put on a self-supplied box. You can then call UPS to come pick it up, or deliver it yourself if (like me) you live like 5 mins from the closest distribution center.

Chris · October 22nd, 2006, 01:33

I found out today that they changed this policy last week and are now making people pay for shipping. (figures)

I'm not really sure how much it's going to cost because I'm thinking that i'll really need insurance on it to make sure nothing gets fucked up.

I'm hoping that I can get them to wave the shipping somehow when I call again tonight.

Curry · October 22nd, 2006, 01:35

Don't you get free shipping&repairs since your unit is from launch batch?

Chris · October 22nd, 2006, 01:37

Not since they changed the rules last week.

Yay for me!

spoiler:

let me go kill myself.

Curry · October 22nd, 2006, 01:39

That's ridiculous. So they admit to high returns on the launch machines by offering free repairs (great move) and then they screw you over by making you pay for repairing their damn mistakes?

They wouldn't be able to tell me off with that on the phone, I'd rip them a new one verbally.

Chris · October 22nd, 2006, 01:41

It really sucks, I think I'll call in a few minutes and post what happens.

So I called again, and spoke to this guy. He says that they don't even have the option, and they haven't for the past month. Right as Microsoft says they'll repair consoles I'd say. Sounds convenient.

Fucking sucks.
No, they won't reimburse me for paying either.

Chris · October 22nd, 2006, 09:01

curry, pay for it.

TRIGGER M4N · October 22nd, 2006, 13:11

Tell them you cancelling Live, buying a PS3 with the trade-in money from the 360. And telling all your friends to do the same.

Curry · October 22nd, 2006, 16:41

I feel like writing a very nasty frontpage article about this.

Chris · October 22nd, 2006, 18:33

Curry, do it! DO IT! PLEASE!

We'll digg it, and maybe something will change if it gets a bunch of hits.

kobejonez · October 22nd, 2006, 18:37

My 1st ? is with what ? my 2nd is why ?... Upon reading the posts I notice you meant back to M$ in which case I can only assume you mean to be cleaned, why else would you return it (Fact: xbox360s do not break*)?

*ok so thats lie. lol

charmed699 · October 22nd, 2006, 19:43

What is wrong with your 360 , cant it play disks or even turn on ?

Just wondering thats all ...

Chris · October 22nd, 2006, 19:51

3 red lights, but not every time I turn it on.

charmed699 · October 22nd, 2006, 20:11

Well I suppose it sucks then mate so wish you good luck getting it fixed , but if its the same everywhere maybe you will get another hard drive and get a profit from that somehow ?

Not sure because it hasnt happened to me but a mate of mine did it and he told me he now has 1 more remote and hard drive .

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