Nyko Fesses Up About Defective Intercoolers

Thugboy4 · November 15th, 2006, 21:46

Copied from GWN.com
http://www.gwn.com/news/story.php/id/10727/

The official response from Nyko reads:

"Nyko is proud to announce that they’ve shipped more than 500,000 Intercooler 360s to date, helping consumers lengthen the lives of their Xbox 360s so they get more from their investment in next-generation hardware.

The Intercooler 360 creates superior airflow which reduces the console’s internal temperatures. By maintaining better performance temperature throughout the Xbox 360 system, the Intercooler 360 ultimately prolongs the life of the hardware which would otherwise be affected by the intense internal temperatures inside the console.

Recently, a story appeared online claiming that the Intercooler 360 is damaging Xbox 360 consoles. Although it looks as if the story came from an isolated incident, NYKO takes any such claims seriously. It is possible that a defective unit caused damage in the incident, however it is impossible to confirm this is the case without inspecting the unit first hand and performing tests on the hardware. Any number of reasons from a power spike, to using the Xbox 360 without a surge protector could have caused damage.

Nyko stands by its products 100% and is confident in the Intercooler 360 and its reliability as a safe and effective means of lengthening the life of the Xbox 360 console.

While a small percentage of all products suffer from defects, the total defect rate for the Intercooler 360 is well under 1%, which is less than half of the average for consumer electronics products. All consumer products will suffer from a small number of defects, and Nyko is extremely proud of the low defect rates for the Intercooler 360. For those consumers who feel they have received a defective product, Nyko will replace both the damaged Intercooler 360 and Xbox 360 console upon first hand verification that the Intercooler 360 caused the system to fail."